Utility Customer Service Department
Duties & Responsibilities
Receive and process all utility payments, including walk-in customers and draft billing; process customer queries and requests for connections or disconnections; establish new accounts and connections for water, wastewater and natural gas customers and maintain master file accounts. This department also documents and transmits orders pertaining to all utility services, including sanitation, water, wastewater and natural gas, researches availability of water, wastewater, and natural gas service, and prepares monthly lists for disconnecting delinquent accounts.
Sign Up for Utility Service
The City provides water, sewer, natural gas, garbage and recycling services. You may sign up in person or call 361-729-2213, ext 234 to set up one or all of these services. Link to the utility contract.
Garbage and Recycling
Information on garbage and recycling pick-up is also available through this direct link. Actual pick up days are available through the link and on the left menu. If your garbage pickup falls on Thanksgiving Day, Christmas Day or New Year's Day, it will be collected on your next regular pickup day. Garbage collection will operate on its normal schedule on all other holidays.
Paying Your Bill
The marketplace has many third-party bill payment services utility customers can use to pay their bills if they choose not to pay bills directly. These include firms such as doxo, Quicken Bill Pay, or even a customer's financial institution. Customers are cautioned that some providers state or imply that they are agents of the City of Rockport or otherwise have a business relationship with the City.
Customers can always pay through the City's website with a credit card at no extra cost and their account is updated immediately. Other payment options include paying in person at City Hall during normal business hours (Monday-Friday 8 am - 5 pm), using the drop box on the east side of City Hall, mail, or setting up automatic drafting on your bank account.
Payments may be made by personal check, credit card, online banking, cash or bank draft. For additional information, contact Utility Billing at (361) 729-2213, ext. 234
Link to Bank Draft Form
To pay by Credit Card, click on this link. Be sure to have your account number on hand when paying in this manner.
The City now offers a new service that allows you to access your account 24 hours a day, 365 days a year. Make sure you have your account number handy and click on this secure link. You will be asked to register and provide any updated account information.
You may them view real time balances, payment amounts and bill due dates, as well as graphs detailing current and last year's consumption history. This application is also optimized for mobile devices.